PNMPRO IT Solutions
Introduction
Here at PNMPRO IT Solutions, my role is centered on delivering top-tier customer service and comprehensive technical support to ensure the seamless operation of your business. I specialize in providing both in-person and remote assistance, addressing a wide range of IT challenges with efficiency and expertise.
My responsibilities include diagnosing and resolving technical issues, implementing solutions tailored to your specific needs, and offering proactive guidance to prevent potential problems. I take pride in communicating complex technical concepts in a clear and understandable manner, empowering clients with the knowledge they need to maintain and optimize their IT systems.
Through a commitment to excellence and personalized service, I strive to build long-lasting relationships and ensure your technology infrastructure is reliable, secure, and aligned with your business goals.
Overview
Hired 5 times
Background checked
1 employee
16 years in business
Business hours
SunClosedMon7:00 am - 3:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, PayPal, Samsung Pay, Stripe, Venmo, and Zelle.
Services offered
Computer issue
Computer not turning on
Slow computer performance
Virus or malware
System error or blue screen
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
11 photos
Projects and media
11 photos
Reviews
Customers rated this pro highly for professionalism, work quality, and punctuality.
Excellent 4.9
7 reviews
5
86%
4
14%
3
0%
2
0%
1
0%
Read reviews that mention:
Carol G.
Jun 10, 2019
I wanted to send a note of HUGE THANKS for setting up my new laptop. (the old one was starting to loose use of some of the keys … and that’s no fun!)
You are always incredibly helpful, knowledgeable and just the greatest of IT guys to work with. And I can always count on you to be super-timely. …. And always with s big smile and willingness to help.
You can’t imagine how impactful it is for me to have a highly functional computer, and you always make that happen for me.
Thanks for all you do.
In your debt:
Carol
PNMPRO IT Solutions's reply
Thanks, Carol I appreciate the love. Thanks for being such a great customer.
JEROME H.
Sep 28, 2017
·
Hired on Thumbtack
Hired on Thumbtack
Gentleman showed up on time and did what I paid him to do, plus some. The price was better than fair, and he was paying more attention to my needs than the clock.
Data Recovery Service
Alice G.
Jun 10, 2019
Dear Michael,
Thank you so much of making great efforts to fixing my laptop; without your assistance, I cannot work on my daily routine in Southwire.
Your services and positive attitude I find very invaluable. Your knowledge on computer surpassed me.
It is always great working and talking with you.
THANK YOU SO MUCH!!
Thanks
Alice
PNMPRO IT Solutions's reply
Thank You Alice, anytime.
Ron B.
Jun 10, 2019
Just a quick note to express my thanks for the help I’ve been receiving from Michael. He’s been knowledgeable, prompt and courteous, even while answering all my “dumb” computer/IT questions.
His assistance helping me with my computer change has been much appreciated.
PNMPRO IT Solutions's reply
Thanks Ron, I'll answer your questions anytime.
Mark W.
Jun 10, 2019
Great Job,
A customer called me to let me know that Michael Cooper went above and beyond to repair his issue. First ServIT worked on it for a couple of hours without resolve, then Thomas M. worked on it for a couple more without resolve.
Michael received a second ticket on the same issue and resolved it within 15 minutes. Great Job! Keep up the good work!
PNMPRO IT Solutions's reply
Thanks Mark, it was my pleasure, to keep you and your team operating without issues.
Credentials
Background Check
Michael Cooper