FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It only gets confusing when I start to mention all the discounts and bonuses I offer. Seasonal, Senior, First time customer, Repeat customer, Veterans, and Referals
- What is your typical process for working with a new customer?
Most importantly I listen to my customers needs. Then I confirm my understanding of thier description. If they want to purchase the materials I collect my labor fees in two parts. 1/2 upfront and 1/2 on completion. If I purchase the materials the customer must reimburse me before work begins and can pay for labor in two parts as well. Depending on the size of the project, I sometimes will take multiple payments for labor. Upon completion my satisfied customer is encouraged to refer me to others. I offer referral fees and special discounts
- What education and/or training do you have that relates to your work?
I am a life member of the Handyman Club. Magazines and books come monthly and we share the lessons and techniques we learn with each other.