FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the support you need. Start with Inbox Triage: a one-time inbox cleanup for $250 flat (one inbox, up to 10,000 emails). Ongoing support is by monthly retainer: Starter 10 hrs/mo $400, Growth 20 hrs/mo $750, Executive 40 hrs/mo $1,400. Custom hourly support is available at $45–$50/hr with a 5-hour minimum. You'll always know your price before we start — no surprises.
- What is your typical process for working with a new customer?
We start with a free 15-minute Discovery Call to map what you need off your plate. Then you get a clear plan and price. I work remotely with secure, delegated access (you never share your password), keep you updated as I go, and flag anything that needs your decision. Most Inbox Triage cleanups are back within 24 hours of access unless we set a different timeline on the call.
- What education and/or training do you have that relates to your work?
As Owner/Executive VA of Velvet Desk Virtual Assistance, I bring a background in high-volume administrative operations — inbox and calendar management, CRM cleanup, expense and invoicing support, and client communications — plus experience running my own service businesses remotely for clients across the USA.