It’s free with no obligation to hire
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
Kristin and her team did a good job cleaning my mother's house. She was surprised to see how they even moved the oven to clean behind it. The only issue was the hardwood floors were cleaned with a mop which made streaks. It would be great if dusting can be added to the standard cleaning list.Jan 16, 2019VerifiedKristin & Veterans Cleaning Inc.'s reply
Thank you for the review Jessica! We apologize for streaks left behind. Please contact us to schedule a time for us to resolve this free of charge. We value our customer satisfaction and will ensure walkthroughs are conducted before leaving the property.
Kristin cleaned the house while I was out of town. From the photos she sent vis text, it seemed that she cleaned the house adequately and laundry was included in services. Well, when I arrived home days later, I could smell mildew immediately as I walked in the door. She had folded wet towels and sheets and placed them all over the house- in each bathroom and in the linen closet. Unfortunately since she had placed the wet towels against my wall and wood shelving in the closet and they sat there for 4 days until I returned home, mold had started to grow both on the wall and the wood shelf. I had to call a specialist to come and PAY to have the mold properly removed. Upon reaching out to Kristin about this, she swore up and down that the towels were not wet when she put them away. She did mention that it took much longer than anticipated for them to dry in the dryer, but that she “would never put away wet towels.” Well, then I went downstairs to discover that she had the dryer set to air dry with no heat! No wonder they wouldn’t dry! And she had the audacity to lie to me about it. I DO NOT recommend that you use her unless you want cut corners and to be lied to. SMH.Feb 16, 2019VerifiedKristin & Veterans Cleaning Inc.'s reply
I want to apologize for all inconveniences. Thank you for responding so we can implement further quality assurance programs to prevent issues like this from occurring again and provide utmost satisfaction. Please contact us at your earliest convenience so we can reconcile this matter.
Hired Kirsten cleans for a deep clean and was very satisfied with the work.Nov 6, 2018Verified
Kristin and her employee were here on time and did an incredible job. They moved my fridge and oven to clean as part of the deep clean and the place was spotless when they left. Also! They hand cleaned the bathroom floor and checked in with me with questions as they went instead of making assumptions They were both on time and very pleasant.Dec 25, 2018Verified
All around great job! Appreciated the quick communication, thorough cleaning and professionalism in a fun way. Will absolutely use you guys again!Dec 19, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Veterans and service members receive a 15% discount Bi-weekly cleanings receive a 10% discount Weekly cleanings receive a 15% discount
- What is your typical process for working with a new customer?Our new customers receive a personal introduction of our organization then discuss the specific needs of our client. We create a written checklist to ensure our clients' needs our addressed by our team. Upon completion we send a quality survey, with commentary, to ensure the client is 100% satisfied.
- What education and/or training do you have that relates to your work?Total Quality Control and Facilities Management training