FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"At Thelma Cleaning Services Llc, we believe in transparency and fairness when it comes to our pricing. Our cleaning services are tailored to meet your unique needs, and our prices reflect the level of cleaning required to deliver the best results. Here's a breakdown of our pricing structure: - Standard Cleaning: Starting at $0.10 per square foot, our standard cleaning service is perfect for maintenance cleaning. However, prices may vary depending on the condition of the house, with heavier cleaning requirements incurring additional costs. - Deep Cleaning: Starting at $0.15 per square foot, our deep cleaning service is designed for homes that need extra attention. Prices will vary depending on the level of cleaning needed, with more extensive cleaning requirements resulting in higher costs. - Move-Out Cleaning: Starting at $0.13 per square foot, our move-out cleaning service is tailored for homes that need a thorough cleaning before vacating. Prices will depend on the condition of the house, with additional costs for heavier cleaning needs. - Move-In Cleaning: Starting at $0.15 per square foot, our move-in cleaning service ensures your new home is clean and ready for occupancy. Prices will vary depending on the condition of the house, with more extensive cleaning requirements resulting in higher costs. Please note that these prices are starting points, and the final cost will depend on the specific cleaning needs of your home. Our team will work with you to provide a customized quote that reflects the level of cleaning required to deliver the best results. We're committed to providing fair and competitive pricing, and we're happy to discuss your specific needs and provide a detailed quote for our services."
- What is your typical process for working with a new customer?
"At Thelma Cleaning Services, we're committed to delivering personalized cleaning solutions that meet your unique needs. When you reach out to us via text, email, or phone call, we'll guide you through a simple and straightforward process to ensure we understand your requirements accurately. Here's what you can expect: 1. Initial Contact: We'll start by gathering basic information about your home, including: - Square footage - Number of floors - Presence of a basement - Number of pets - Special requests (e.g., allergies, specific cleaning products) - Number of children - Number of bathrooms - Presence of mold or grease 2. Customized Quote: With this information, we'll provide you with a detailed and accurate estimate for our cleaning services. We'll consider factors like the size of your home, level of cleaning required, and any special requests you may have. 3. Scheduling: Once you're satisfied with the quote, we'll work with you to schedule a cleaning appointment that fits your schedule. 4. Pre-Cleaning Confirmation: Before our team arrives, we'll confirm the details of your cleaning appointment, including the scope of work, arrival time, and any special instructions. 5. Cleaning and Quality Check: Our experienced and trained cleaning team will arrive on time and deliver high-quality cleaning services tailored to your needs. We'll also conduct a quality check to ensure our work meets your expectations. 6. Follow-up: After the cleaning, we'll follow up with you to ensure you're satisfied with our services and address any concerns you may have. By following this process, we ensure that we understand your unique cleaning needs and deliver personalized services that exceed your expectations."
- What education and/or training do you have that relates to your work?
"At Thelma Cleaning Services, we pride ourselves on our extensive experience and expertise in the cleaning industry. Our team's education and training are rooted in hands-on experience and continuous learning. - My wife, a co-owner and key team member, has over 15 years of experience in the cleaning industry, with a background working for recognized cleaning companies. Her expertise includes: - In-depth knowledge of cleaning techniques and best practices - Familiarity with various cleaning products and equipment - Understanding of customer needs and expectations - I, the other co-owner, bring over 20 years of experience in cleaning for contractors and remodelers, including: - Specialized knowledge of post-construction cleaning and renovation cleanup - Expertise in heavy-duty cleaning and debris removal - Understanding of the importance of attention to detail and quality control While we may not have formal degrees in cleaning, our combined experience and continuous learning in the field have equipped us with the skills and knowledge necessary to deliver exceptional cleaning services. We stay up-to-date with industry developments and best practices, ensuring our clients receive the highest quality cleaning solutions. Our experience has taught us the importance of: - Attention to detail - Quality control - Customer satisfaction - Effective communication - Teamwork and collaboration We're proud to bring our expertise and dedication to every cleaning project, ensuring our clients receive the best possible results."