Project process started off good. Stacey, the owner, met with me on-site, took the information, and I received a quote, back, fairly quickly. His price was fair, or in line, with others, so I hired him. He seemed to know his stuff. Took a few weeks to get the job scheduled. They came out , did some grading and laid the sod. Unfortunately the grading was not as I was hoping. Not sure if Earthtec issue. I should have been more specific. I basically verbally showed Stacey the new grade elevation I wanted (at the site visit) - it was missed by a long shot. Once I went out and saw all of the sod down, on the inadequate grade, there was not much that could be done, except remove the sod and bring in more dirt. I decided against having Earthtec take this action. They also did not complete the contract, as there was other work to be done. Not a huge issue, as I subtracted the unfinished amount from the total, on the final payment. I should have subtracted a little more off, as sod that I paid for, approximately a half of pallet, was loaded on their truck, at the end of the day. The extra sod was an add on, over the original bid. I paid for it, it should have been left. I did not know this, at the time, I saw this on camera, after they left the premises.
The sod is taking fine and I am excited to have my back yard back. If I was to make any suggestions, I would advise them to provide a supervisor, or someone to check, that the contract is complete, as written, before asking and sending someone out for final payment, of an incomplete job. If they performed the contract with the same vigor as when they are collecting the deposit or the final check - they would be receiving 5 stars right now!
I would recommend this company, again. However, I would make sure there is no misunderstanding on the terms of the contract and ensure the contract is complete, before tendering final payment.