FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Rocketship Plumbing, we keep pricing simple, honest, and upfront. Before any work begins, we provide a clear estimate so you always know what to expect—no hidden fees, no surprise add-ons, and no pressure sales. Our diagnostic fees, after-hours rates, and material costs are always explained ahead of time. We also offer military, senior, and repeat-customer discounts, along with special pricing for water heater installations and leak repairs. If we find additional issues during the job, we always walk you through the options and get your approval before moving forward. Professional service + upfront communication = zero guesswork.
- What is your typical process for working with a new customer?
respond quickly, gather details, provide an upfront estimate, diagnose the issue on-site, explain your options clearly, and complete the work professionally. No pressure, no surprises—just honest plumbing done right.
- What types of customers have you worked with?
At Rocketship Plumbing, we work with a wide range of customers across Metro Atlanta — especially homeowners who want fast response times, clear communication, and fair pricing. Most of our Thumbtack customers are: Homeowners dealing with urgent issues Leaking water heaters, burst pipes, underground leaks, clogged drains, and emergency repairs. New home buyers & sellers Plumbing inspections, water heater replacements, main line checks, and code-compliant upgrades before listing or closing. Property managers & landlords Reliable, quick scheduling for tenant-occupied properties, backed by detailed documentation and photos. Small businesses & light commercial properties Restaurants, offices, salons, and small facilities needing water heater installs, leak repairs, fixture replacements, and maintenance. Remodelers & contractors Rough-ins, repipes, and water line replacements for kitchens, bathrooms, and full home renovations. No matter the customer, our focus is always the same: professional work, transparent pricing, and communication so smooth it feels like white-glove service.