What should the customer know about your pricing (e.g., discounts, fees)?
Flat Rate pricing
What is your typical process for working with a new customer?
Will talk about there plumbing problem on the phone. Diagnose the problem. Give the customer a flat rate price over the phone and if they diagnostic is right and then I stick to the price that I quote over the phone
What education and/or training do you have that relates to your work?
I have to get 4 credited college hours a year from a state certified GA continuing education affiliate.
How did you get started doing this type of work?
I grew up working with my hands. where I come from you had to learn how to fix things or go with out. Always worked for someone else. Started my business and never looked back.
What types of customers have you worked with?
repair faucets, toilets,garbage disposals,install water lines, install sewer lines. install all types of water heaters,fix drain line and water line leaks,remodle bath rooms and kitchens. Re pipe potable water lines.add or run gas lines.
Describe a recent project you are fond of. How long did it take?
I did a faucet and toilet repair for an elderly couple and only charged them for the parts. You could see that they were on a fixed income. I wish the water company was as considerate and compassionate.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they are licensed and insured. Have all the credentials as a licensed contractor. Georgia is a licensing state. We take pride in our responce time,our workmanship,our quality of work and our fair pricing.
We do every job as if it was being done in our own home. We have all the credentials.
What questions should customers think through before talking to professionals about their project?
We give free estates over the phone. Every body want you to come to there home and look at the job. I could spend half of my working hours giving free estates. Most service calls are 1 hour, to one and a half hours. When we quote a job we stick to that quote.