FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When discussing cleaning pricing with a customer, they should know how you calculate your costs (e.g., hourly rate, per square foot, per room), what services are included in the price, any potential additional charges for specific cleaning needs, the frequency discount if applicable, and how your pricing compares to local competitors; ensuring transparency about your pricing structure builds trust and helps manage expectations.
- What is your typical process for working with a new customer?
When working with a new cleaning customer, the typical process involves: initially contacting them to discuss their needs and expectations, scheduling an initial cleaning visit to assess the space, providing a detailed cleaning estimate, clearly communicating the cleaning plan and products to be used, performing the cleaning service according to the agreed-upon plan, and then following up to ensure satisfaction and address any concerns; this often includes a thorough walk-through of the property to identify specific cleaning requirements and establish a consistent cleaning routine going forward.
- What education and/or training do you have that relates to your work?
“While I don’t have a specific degree in cleaning, I have extensive on-the-job experience as a cleaner, which included learning proper cleaning techniques for various surfaces, the safe handling of cleaning chemicals, and how to operate different cleaning equipment.