FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Rooter Pro Plumbing GA, we offer free estimates with no trip charge to come to your home. Our flat-rate pricing ensures you know the full cost of the job upfront—no surprises. We’re proud to provide 24/7 emergency service with no weekend upcharge, and we also offer discounts for seniors, veterans, and active military.
- What is your typical process for working with a new customer?
We begin by scheduling a free, no-obligation estimate at your home. During the visit, our technician will conduct a thorough visual inspection to accurately diagnose the issue. We’ll then provide a clear explanation of the pricing, estimate, and proposed workflow, ensuring full transparency. With your approval, we’re often able to complete the work the same day for maximum efficiency and convenience.
- What education and/or training do you have that relates to your work?
All of our technicians are septic certified and undergo ongoing training to stay current with industry standards, safety protocols, and the latest plumbing and septic technologies. Our team is equipped with the knowledge and hands-on experience necessary to provide reliable, high-quality service across a wide range of residential and commercial plumbing systems.