FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing with no surprises. Before any work begins, we take the time to diagnose the issue and explain your options so you can make an informed decision. You’ll always know the price before we start — no hidden fees or last-minute add-ons. Our pricing is based on the scope of work, materials needed, and the time required to do the job correctly. We offer straightforward flat-rate pricing for most services, which means you’re not paying by the hour or worrying about costs climbing unexpectedly. We also run seasonal specials and discounts from time to time, and we’re happy to discuss any current promotions when you call. Quality work, professional service, and clear communication are always included.
- What is your typical process for working with a new customer?
At 100% Plumbing, we make the process simple and stress-free from start to finish. First, we listen. When you reach out, we’ll ask a few questions to understand the issue and schedule a convenient appointment. Our technician arrives on time, treats your home with care, and performs a thorough evaluation of the problem. Next, we explain what’s going on and walk you through your options. You’ll receive clear, upfront pricing before any work begins, so there are no surprises. Once you approve the work, we complete the repair professionally, clean up the work area, and make sure everything is working properly before we leave. We believe in clear communication, quality workmanship, and doing the job right the first time — whether you’re a new customer or a long-term client.
- What education and/or training do you have that relates to your work?
Our technicians at 100% Plumbing are fully trained, licensed, and experienced professionals. Each team member completes formal plumbing education and hands-on apprenticeship training, followed by ongoing continuing education to stay current with local codes, safety standards, and best practices. We invest heavily in ongoing training, including new repair techniques, modern plumbing systems, and customer-service standards, so our technicians are prepared to handle everything from routine repairs to complex plumbing issues. Just as important, we train our team to communicate clearly, work cleanly, and treat every home with respect. Our goal is simple: combine technical expertise with professionalism so you feel confident and informed every step of the way.