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How to hire a contractor.

Updated

Hiring a contractor to tackle your upcoming home project is no small undertaking. Whether it’s a renovation, remodel, new construction or specialty work like plumbing or drywall, it's important to find a good contractor who will stay within your budget and on time.

This guide demystifies the process of finding the right contractor for your home renovation or build. If you're a homeowner, keep reading to get tips on how to find, vet and work with contractors and receive bids for your next project.



What work can a contractor do?

First of all, you need to determine if you truly need a contractor for your home improvement project or renovation. General contractors and subcontractors can help with almost any project you’re working on, including kitchen remodelsbathroom renovations and other types of construction and remodeling projects.

General contractors vs. subcontractors.

Depending on your project’s scope, you might need to hire a general contractor. A general contractor supervises, coordinates and manages your project. They’ll go over the plans, materials and costs to help ensure your project stays within your budget.

But a general contractor won’t complete every aspect of the project. Instead, they'll hire other specialty contractors (also called subcontractors) to perform electrical, plumbing, tiling, construction and other types of tasks required to complete your remodeling project. A general contractor can also help you with inspections and getting the necessary permits.

A subcontractor typically has a specialty in specific trades, such as:

If you hire a general contractor, you don’t have to worry about searching for and hiring several subcontractors — your general contractor will take care of this for you. However, you may only need to hire a specialty contractor if you have a small home improvement project. For example, you can hire an HVAC contractor to upgrade or fix your heating and air conditioning system. You can also hire a tiling contractor to install new tiles in your bathroom or a tile backsplash in your kitchen. 

Compare prices from general contractors near you.

What about architects and designers?

Homeowners who are working on major renovations will often require an architect and/or an interior designer. An architect will work with you to understand your vision and ideas. They will create the designs (while keeping safety regulations and building codes top of mind) and give them to your contractor, who will bring your vision to life. 

An interior designer will also create designs for your interior space, focusing on functionality, aesthetics, safety and building codes. They can also decorate your interior space and help you decide on furnishings, finishes, paint colors and more. 

How to find the best contractors for your project.

After you’ve determined you need a contractor, filter out potential candidates by identifying the type of contractor that's best suited for your project. For example, if you only need plumbing work, new roofing or a bathroom remodel, find contractors who specialize in each of those domains. When tackling a major remodeling project that involves a mix of different jobs (like a complete house renovation), you’ll likely need a general contractor — and possibly an architect, interior designer and several subcontractors. 

Check out online reviews and project photos.

Going online and using tools is the best way to find local contractors. When you search online and use a tool like Thumbtack, you’ll find plenty of crucial information that can help you identify the best person for your project. For example, always read the contractors’ customer reviews and ratings. Reviews left by happy (and unhappy) clients will tell you a lot about a contractor’s professionalism, communication, pricing and work quality.

Many clients also post photos in their reviews. As you’re browsing through the reviews, look for photos of projects that resemble yours. These photos can help you get a better idea of a contractor’s specialty and craftsmanship. If you can’t find pictures of customers’ projects in their reviews, look for images the contractor may have posted on their profiles or website. 

Also read: How to search for a pro for your project.

What’s their reputation?

Online reviews can help you decide if a contractor is reputable, but you can take several other steps. For example, consider visiting the Better Business Bureau (BBB) and look up the contractor. On the BBB website, you can read more reviews and get information about client complaints. You can also conduct a quick web search to uncover whether a potential contractor has been involved in any rip-offs, scams or legal cases. 

Verify licenses and insurance.

You should always make sure your contractor is licensed per your local and state jurisdictions. For example, they may need a specialty or a general contractor license. Find out what the rules are where you live, and ask the contractor to provide proof of their license (especially if you can’t verify this information online).

If something goes wrong during your project, you should be covered. Make sure the contractor you hire has insurance and bonding if required. Here are more tips on how to verify insurance.

Search local general contractors and check prices.

Questions to ask contractors.

Contacting contractors can be time-consuming — but you should always reach out to several candidates before making a decision. Think of this part of the process as insurance against expensive and unpleasant disputes down the road. Contact at least three to five contractors, but don’t hesitate to reach out to more if you’re having difficulty finding a good fit. 

Here are several questions you can ask contractors:

  • Do you have a license?
  • Do you belong to trade associations or institutions?
  • Do you have insurance, such as workers’ compensation and liability insurance?
  • What’s your specialty and area of expertise? Or, are you a general contractor?
  • Do you offer a warranty?
  • Have you ever been involved in a legal dispute?
  • How will I be billed?
  • Is there a down payment?
  • What is your fee schedule?
  • Can you handle permitting?
  • Who will I be communicating with throughout the project?
  • How long will it take to complete my home project?
  • What are some things that can throw the project off schedule or over budget?
  • How much are the materials?
  • Who is your supplier for materials?
  • What's your process for creating a contract?
  • What materials do you recommend based on my budget and vision?
  • How much will installation, removal and general labor cost?
  • How much will my project cost in total?
  • Do you have a list of references I can contact?

These are just some of the questions you can ask. Don’t hesitate to ask more as they arise. And as you’re asking these questions, write down the contractors’ answers. Later down the line, your notes can help you make sure certain vocal agreements are ultimately written down and included in the contract.

Also read: How to message and communicate with pros.

Getting cost estimates and bids from contractors.

Ideally, you should hire a contractor who offers fair pricing and quality work. To find out which contractor provides the best value for your money, you need to gather price quotes from a handful of good contractors. 

Many factors can influence the cost of hiring a contractor, including the square footage of the space, the materials you need and the number of contractors it’ll take. To get the most accurate cost estimate possible, give the contractors as many details about your project as possible. For example, if you’re working on a kitchen renovation, let them know: 

  • The kitchen’s size
  • If you plan to change the kitchen’s layout
  • Whether you want to install new fixtures and appliances
  • If your kitchen cabinets need to be repainted or refaced 
  • What materials and paint you want for your counters, cabinets, walls and flooring
  • If you’re going to install new countertops or a backsplash
  • How soon you want the remodeling project to be completed
  • If you think you’ll require electrical and plumbing work

You can also give the contractors any photos, plans or designs you might already have. The more information you give the contractor, the more accurate your price quote will be. And the easier it will be to plan, save and budget for your project. 

Find the best general contractor in your neighborhood.

Comparing contractors’ bids.

The first price quote you receive may not have much wiggle room, but it doesn’t hurt to try to negotiate. But to negotiate effectively, get cost estimates and bids from several contractors. Then, compare them.

If you think a contractor’s prices are too high (compared to their competitors) but they’re still your No. 1 choice, you can let them know you received more reasonable bids from other local contractors. They might agree to match their rates — or they might not. If not, decide whether your favorite contractor’s high prices are worth it or if you should choose a more affordable candidate. 

Just remember: Don’t sacrifice quality to secure the cheapest rates. Ultimately, hiring a more experienced, skilled, professional and reputable contractor is the best way to go if your primary concern is quality.

Also, if you can’t negotiate to lower the total costs, you may be able to negotiate a payment plan or schedule that works for your budget. 

Contractor red flags.

The Federal Trade Commission identifies several signs that a contractor you’re considering might not be reputable. Keep an eye out for these red flags to protect yourself, your home and your money:

  • You can’t find any information about the contractor online or with your local or state government.
  • The contractor insists you pay in cash. You should pay with a credit card or check. Or, you may need financing.
  • You’re asked to handle all of the permitting and building codes. A general contractor should manage this part of the process.
  • They cant’ verify their license or insurance. If a contractor can’t prove their credentials, they probably don’t have the legal qualifications to complete the job. 
  • You notice too many negative reviews. Don’t gloss over a bad review. Read through the reviews to determine if the contractor has consistently performed poorly or if the bad review is just a one-off.
  • Their price quotes are suspiciously low. Everyone loves a good deal, but if one contractor estimates the cost will be significantly lower than all of the other estimates you received, it might be a scam.
  • They can’t answer your questions. If they’re unable to answer questions that other contractors had no problem answering, they might have enough experience for your project.
  • You’re being pressured to make a decision now. A professional should give you the time and space to think through your options before you hire anyone.
  • The contractor arrived severely late to your first meeting. Whether it’s an in-person or over-the-phone consultation, a contractor should be professional and show up on time for all appointments.
  • They were rude during the interview and consultation. It’s important to have a good working relationship with your contractor. If you don’t think you’ll get along, why hire them?

Making your decision.

After you’ve completed your research, it’s time to make a decision. Ask yourself these questions as you narrow your list down to one:

  • Which contractor offers the best price for the most value?
  • Which one has the most expertise and credentials?
  • Which one has the best reputation?
  • Which one has the most experience working on my specific project?
  • Which one has the highest rating and best reviews?
  • Which one seems the easiest to work with?

Decide which factors are the most important to you, and weigh them against each other accordingly. 

Find a top-rated general contractor near you.

Creating a contract.

Your contract with your contractor needs to be explicitly detailed down to the finest points. For example, it should include the following:

  • Contractor’s contact and business information
  • Contractor’s required license number
  • Project start and end dates
  • Financing and payment plan
  • Schedule of each phase of the project
  • Complete material list, supplier list and budget specifications
  • Contractor’s guarantee to handle all required permits
  • All potential time conflicts from concurrent projects
  • Change order provisions
  • Full worker list and daily schedule
  • Warranty and insurance information
  • Broom (clean-up) clause
  • Termination clause

Tips for working with contractors.

After you hire a contractor, you can help ensure your project goes smoothly by keeping track of all changes and delays, communicating with your contractor regularly and establishing a good rapport. Consider implementing these tips as the contractors work on your project: 

  • Prepare the site or area by removing obstacles and decluttering. 
  • Designate a bathroom for them to use (if possible).
  • Keep a written record of all changes and additions. 
  • Check-in on the progress and quality of work.
  • But don’t cause too many disruptions or distractions.
  • Only pay for work that’s completed — especially your last payment. 
  • Show appreciation by providing water or other refreshments.

Handling a dispute.

If you have concerns about your project, attempt to address them and resolve the dispute with the contractor. A good customer experience is vital to many contractors, and they rely on positive reviews, word of mouth and references to continue growing their business. Often, you can resolve disputes by communicating clearly with your contractor. 

However, if you can’t agree on a solution, Thumbtack can help. Here’s more information on how to resolve issues with a project.

Find local contractors today.

Your home may be the biggest investment you ever make. Put in the necessary research and time to find the right residential contractor for your home renovation or remodeling project. Using Thumbtack, you can quickly hone in on the best contractors in your area and hire a top-rated professional.

For more tips on how to hire a professional on Thumbtack, read our Smart Hiring guide.

Video: Contractor hiring tips from a pro.

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