FAQs
- What is your typical process for working with a new customer?
We usually end up talking on the phone, and then I meet the client in person at the location of the job to see it in person and talk with them about what exactly they expect, and how I can help meet that. Usually I end up scheduling the work right then and there.
- What advice would you give a customer looking to hire a provider in your area of work?
See some of their work. Keep in mind some clients don't want pictures taken, and generally the professional is only going to show the outstanding stuff anyways. But even with that you can see skill and potential from just a few pictures even. But talking with the contractor and being comfortable with the person is probably the most important. In home repair work, i'm going to be in your home, probably with you there, so if you don't like the way I present myself at the initial meeting, it could be not very comfortable at each successive visit.
- What questions should customers think through before talking to professionals about their project?
There are more new materials and tools on the market everyday than one person can keep up with. No one trades person can actually know it all about everything, but a skilled person can apply their previous knowledge and learn about it fast. So don't be upset if your contractor doesn't know what you're talking about at first, if he's good, he'll figure it out and get what you want.