FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Advanced Problem Solutions, quality isn’t a goal — it’s our standard. We’re the problem solvers you can count on, dedicated to taking care of your home with honesty, integrity, and top-tier service every time. ✨ Have you heard about our C.O.R.E. Membership Plans? Our members enjoy EXCLUSIVE discounts, priority scheduling, and the peace of mind that comes from knowing their home’s heating, cooling, and plumbing systems are in expert hands. Homeowners love the savings, the convenience, and the confidence that APS is always looking out for them. 🔧 Want to protect your home and your budget? Ask us about joining the C.O.R.E. family today! For example your savings start right away! Our diagnosis fee is the low standard of $99. However, our members enjoy 1/2 price diagnosis of $49.
- What is your typical process for working with a new customer?
What to Expect When You Work With Advanced Problem Solutions At Advanced Problem Solutions, we make the process simple, transparent, and stress-free. Here’s how we take care of you from start to finish: 1. Easy Scheduling We want to schedule whatever works best for you. Our friendly team will help you find a time that fits your schedule. 2. Upfront & Honest Communication Before we arrive, you’ll receive a confirmation and notification so you know exactly who is coming to your home and when. No surprises — just clear communication. 3. Thorough Evaluation Your APS technician will: Listen to your concerns Inspect the system or issue Diagnose the root of the problem (not just the symptoms) We believe in explaining things in a way you can understand. 4. Transparent Upfront Pricing Once we identify the solution, we present clear, upfront pricing with options. You choose what works best for your home and budget — no pressure, no hidden fees. 5. Quality Work, Done Right Our team delivers high-quality repairs, installations, or maintenance with attention to detail and respect for your home. We stand behind our work — quality is guaranteed. 6. Review & Peace of Mind Before leaving, we walk you through what was completed, answer all questions, and make sure you feel confident in the work done. We also offer C.O.R.E. Membership Plans, giving you priority scheduling and exclusive discounts to keep your home protected year-round. 7. Follow-Up Support We check in after service to ensure everything is running smoothly and you’re completely satisfied. You're never left on your own — APS is always here when you need us.
- What education and/or training do you have that relates to your work?
27 years of Education & Training at Advanced Problem Solutions At Advanced Problem Solutions (APS), we believe skilled technicians aren’t born — they’re trained, mentored, and developed. That’s why we invest heavily in building knowledgeable, confident, high-quality HVAC and Plumbing professionals. APS technicians are known for: Quality work Integrity Professionalism Doing the job right the first time That reputation comes from our commitment to constant training and growth.