FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Advanced Problem Solutions, quality isn’t a goal — it’s our standard. We’re the problem solvers you can count on, dedicated to taking care of your home with honesty, integrity, and top-tier service every time. At APS we care about our customers and know that pricing matters. We are not out there offering gimmicks just simple pricing that is reasonable. We are locally owned and operated and have an A+ rating with the BBB. If you're looking for special pricing ask about our C.O.R.E. membership packages! Our CORE members get discounted pricing and priority service!
- What is your typical process for working with a new customer?
What to Expect When You Work With Advanced Problem Solutions At Advanced Problem Solutions, we make the process simple, transparent, and stress-free. Here’s how we take care of you from start to finish: 1. Easy Scheduling 2. Upfront & Honest Communication 3. Thorough Evaluation Your APS technician will: Listen to your concerns Inspect the system or issue Diagnose the root of the problem (not just the symptoms) We believe in explaining things in a way you can understand. 4. Transparent Upfront Pricing 5. Quality Work, Done Right 6. Review & Peace of Mind 7. Follow-Up Support We check in after service to ensure everything is running smoothly and you’re completely satisfied. You're never left on your own — APS is always here when you need us.
- What education and/or training do you have that relates to your work?
27 years of Education & Training at Advanced Problem Solutions At Advanced Problem Solutions (APS), we believe skilled technicians aren’t born — they’re trained, mentored, and developed. That’s why we invest heavily in building knowledgeable, confident, high-quality HVAC and Plumbing professionals. APS technicians are known for: Quality work Integrity Professionalism Doing the job right the first time That reputation comes from our commitment to constant training and growth.