FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep it simple — no weird add-ons or surprise fees. You pay for results, not hours. Most of our Des Moines clients start with a Deep Clean to reset the home, then roll into routine monthly or biweekly service (that’s where the savings kick in).
- What is your typical process for working with a new customer?
First time? Easy. We keep it friction-free. Quick call or text – We get the basics: size, pets, goals, and what “clean” actually means to you. Custom quote in minutes – No back-and-forth emails. You see your price upfront. Cleaner matched to your vibe – We pair you with one of our vetted pros who actually likes the kind of clean you need. Checklist clean – Every job follows a detailed checklist so nothing gets missed. You can add stuff (like fridge or oven) anytime. Follow-up & feedback – After the first clean, we check in fast. If something’s off, we fix it free. Most Des Moines clients start with a Deep Clean, then roll into a recurring schedule that saves them time, money, and mental clutter.
- What education and/or training do you have that relates to your work?
We didn’t go to “cleaning school.” We built our training from hundreds of real homes across US and Canada — learning what actually makes customers happy (and what drives them nuts). Every cleaner goes through our 5-Step Onboarding System — background check, insurance, checklists, live training, and real-time feedback. We don’t just teach how to clean - we teach how to care. We borrow ideas from hotel housekeeping and property management, so your home gets that 5-star, no-stress polish every time.