FAQs
- What is your typical process for working with a new customer?
We make it simple, smooth, and stress-free for new clients: 1. Initial Consultation We start with a quick phone call or message to understand your needs—whether it's post-construction, deep cleaning, move-out, or Airbnb turnover. We'll ask a few questions, and you can tell us your priorities or pain points. 2. Custom Quote & Service Plan Based on your space, timeline, and expectations, we provide a transparent flat-rate or hourly quote with no surprises. We also offer add-ons like carpet spot treatment, windows, or organizing. 3. Scheduling & Prep We work around your schedule and confirm all details ahead of time. We arrive on time, fully equipped, and ready to get to work. No need to worry about supplies, we bring everything. 4. Thorough, Detail-Focused Cleaning Our trained team follows a tailored checklist for your property type. We focus on what others miss, like corners, vents, baseboards, and behind appliances. 5. Final Walkthrough or Report For in-person clients, we offer a walkthrough to ensure satisfaction. For remote clients (like Airbnb owners), we send photos and updates after each clean. 6. Ongoing Support We offer recurring service options and welcome feedback. If anything isn’t perfect, we fix it free of charge, guaranteed.