Made Right Media

Boise, ID

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About this pro

How does your service stand out?

Two things help Made Right Media stand out from other web agencies. The first is our experience with small business. We have been small business owners since we began our first business in 2010. We understand the challenges and concerns that businesses face and have the ability to problem solve and strategize to overcome them. Second, is our dedication to customer service. We will always answer your emails and your calls, and make sure that you are as satisfied with the final product as we are.

What do you enjoy about the work you do?

What we love most about our job is the opportunity it gives us to learn about our clients and their businesses and help them find solutions that work. We also love that web design incorporates so many different facets, like design, photography, technology, and business.

Location

Boise, ID 83702

Background check

Complete

Years in business

4

Number of employees

4

Times hired on Thumbtack

6

Reviews

11 Reviews
  • Danilo B. May 8, 2017
    Website design and support. I know Roger for a long time so it was a no-brainer to decide to use his services to built the website for my new business www.stuffedduffel.com He knows the stuff and it makes it easy to work with.
  • Lindsey R. Mar 28, 2017
    Great to work with!
    I have worked with Roger at Made Right Media on at least 5 website design projects. Roger is great to work with. He brings a lot of insight and experience to each project. He communicates clearly and always delivers a polished project on time and within the budget. My clients love him too. Building a website is easier and more fun when you are working with a person/company like Made Right Media.
  • Angie I. Jul 15, 2015
    Working with Roger was an easy, flexible, efficient, and overall fantastic experience. He took the time to understand what we needed in a new website design and walked us through (many) iterations and stages so that we all felt comfortable and proud of the final product. He didn't speak a language over our heads, but really made sure we understood the process and where we were throughout. I would highly recommend working with Roger!
  • Adam B. Apr 6, 2015
    Working with Roger was and Made Right Media was a pleasure. Roger is a master at his trade and is great at taking information and organizing it into a professional, clean website. Roger is knowledgeable, competent and available and makes this often complicated process smooth and enjoyable. I highly recommend Made Right Media to anyone looking to build or enhance their online presence.
  • Marie W. Feb 10, 2015
    Roger did an amazing job for us! Not only did it turn out beautifully, he was very patient throughout the process as getting him the information that he required to develop the site took some time for us. Thank you again Roger and I look forward to continuing working with you as we update our site periodically.
  • Kevin W. Apr 22, 2014
    Web Design
    Verified Review
    Made Right Media did an impressive job with the task of developing our website for our business. They were professional, prompt and competitively priced. Their patience and helpfulness with walking the client through a process that they are unfamiliar with was appreciated. Overall a very good value for the business owner.
  • Chris B. Apr 13, 2014
    Roger really know his trade, which is wonderful, but only half the battle. His uncompromising customer service is the other reason he and Made Right Media is your best bet. Roger is unfailingly professional and made building our new website an enjoyable experience and a great success.
  • Vicki J. Jan 24, 2014
    Roger designed the new website for our cattle business. We were seeking a more current/fresh look. Roger took the concept and completely succeeded in providing exactly what we had imagined for our new look. He is patient but persistent in working toward the final goal. I can't imagine anything could have been better - from concept to final training! He took the frustration away and still provided an end product that I can maintain on my own. Highly recommend!
  • Anita W. Nov 19, 2013
    What a pleasure it was working with Roger while he created the website for my Montessori preschool. He quickly gave me a good draft and then patiently worked with me to make changes and refinements until we got the look and feel I was seeking. I am very happy with the results and will be calling on Roger again when I am ready to add more features to the website.
  • Jeni G. Jul 25, 2013
    Roger created a website for our program which is an eating disorder treatment center. From the time we contacted Roger to enquire about services to the setting up of discussions to the step by step setting up of the content and organization of the site, Roger was a pleasure to work with. We were impressed by his ability to organize data, interpret what we want and attend to lots of little details that really made every step smooth and comfortable. I highly recommend Roger for his gracious, efficient, and organized manner. We really got lucky finding him!
  • Sahra B. Apr 12, 2013
    Roger is professional and efficient. He is an incredible collaborator, understanding exactly what product you need to bring your creative vision to fruition. I recommend his business without reservation.

Q&A

What is your typical process for working with a new customer?
The first thing that I do is have a conversation with the client to learn about their business and what their needs and desires are in a website, what design styles they like, and what their typical customer or site user is like. I also like to know their typical process for working with customers. I prefer to do this in person, but that's not always possible. With that information, I research different solutions, come up with a strategy, and put together a detailed proposal. Proposals typically include a design and development package as well as a few optional add-ons that I think would benefit the client. After the down payment is received, we get to work onboarding the project into our workflow, which includes setting up a development site and a project overview, where clients can coordinate with me and keep track of their project's progress. With any initial content available and some dummy content, I put together the first shell of a website and we meet to go through it. This is an important meeting because it allows us to align our vision with expectations and make sure that we are heading down the right path before getting too far along. Having a shell of a website also makes it much easier to envision the final product and produce the rest of the content. Once the overall design and structure is established, we get to work on populating the site with real content and finalizing all of the last minute details. We have one more meeting to identify any last minute changes before going live. After the site is live, there are still a few house cleaning items to take care of under the hood (SEO, redirecting old links, backups, etc.). The final step is to conduct training so that clients can make basic changes on their own. When all is said and done, client's have a fantastic website, a new set of skills, and any additional help is just a phone call away!​
What education and/or training do you have that relates to your work?
The team at Made Right Media comes from a mix of education and experience, including the humanities, marketing, politics, photography, and business operations. But the reality is that our industry changes extremely fast. New products, updates, and trends come and go, which means that learning is a way of life for us and something that we budget for accordingly. In short, we're always learning.
What types of customers have you worked with?
Websites for small businesses and organizations that include a wide range of services: construction companies, medical groups, outfitters, travel agents, language schools, political organizations, non-profits, to name a few. As small business owners ourselves, we understand the importance of having a professional website that works for you. We often shoot the photos for local customers and help write the copy to deliver a seamless product. In addition, we train individuals on using their new website so that it's under their control.
What advice would you give a customer looking to hire a provider in your area of work?
A website is vital to building your reputation and connecting with clients. More importantly, it is a reflection of your organization that needs to grow and change with you. That means a website is not a static, one time job. When planning your website, do not think only about the present. Consider what you may need in the future so that the website you build now will continue to work for you 2, 5, and 10 years down the road.