FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I don't charge a deposit. Pricing is based on stump volume (not just diameter), surface roots, number of stumps, and any extra travel outside the Coeur d'Alene area. I'll always give you a clear quote before starting. I also offer $25 off (or refunded) for every referral who books a service.
- What is your typical process for working with a new customer?
I start with a quick call or message, then come out for a free, in-person estimate. I walk the property, check stump size and location, and flag anything that needs special care. Once you approve the quote, I schedule the work and grind the stumps. Cleanup is always included — I leave the area looking good no matter what. If you want to keep the woodchips for landscaping or garden use, just let me know and I'll leave them piled where you want; otherwise I haul everything away.
- What education and/or training do you have that relates to your work?
There's no formal certification for stump grinding, so my training has come from the field. I've worked closely with Vermeer technicians to fully master my equipment, and I've learned a lot about tree biology and root systems from certified arborists I work alongside. On top of that, I've put in hundreds of hours actually running the machine on real jobs — there's no substitute for that kind of hands-on experience.