FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I use straightforward flat-rate pricing whenever possible, so customers know what to expect upfront. Pricing depends on the specific issue, such as a broken spring or cable. All services include lubrication and a basic safety check—no hidden fees or pressure to upsell.
- What is your typical process for working with a new customer?
I start by asking a few questions to understand the issue, then schedule a convenient service time. Once on site, I perform a full inspection, explain the problem and repair options, provide upfront pricing, and complete the work safely and efficiently. I always test the door and opener before leaving.
- What education and/or training do you have that relates to your work?
I have hands-on professional training and over 20 years of real-world experience in garage door repair, installation, and safety systems. My work includes continuous learning on updated door designs, openers, springs, and safety standards to ensure every job is done correctly and safely.