- What should the customer know about your pricing (e.g., discounts, fees)?
We give flat rate pricing on common small jobs. Jobs that require diagnosis will have a min. charge of $129. This covers the trip and 1 hour of working time. Its $100 - $150 an hour after that. Depending on the type of work. Larger jobs without diagnostic time are estimated free when time allows. We do not perform any work without your authorization.
- What is your typical process for working with a new customer?
Make contact with the customer and get all the info I can about the project or problem. Determine the date and time customer has available for the work. Send an estimate to the customer via SMS or email. Wait for confirmation written or verbal. Dispatch service tech. All that is bypassed for emergency work. We just respond.
- What education and/or training do you have that relates to your work?
30 years work experience in the trades, trade schools, collage and continuing education to stay current.