Altered Surfaces
Altered Surfaces

Altered Surfaces

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Introduction: Altered Surfaces is a specialty decorative concrete flooring company located in the Chicagoland area. Take advantage of our expertise in decorative concrete applications. Ideal for your interior concrete floors & exterior patios, pool decks, driveways and more. We are dedicated to making your vision come true.
Overview

Hired 2 times

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2.5

2 reviews

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Colleen D.
Dec 11, 2017
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Hired on Thumbtack

Hired on Thumbtack

Details: Home • Repainting - color change • Decorative painting - texture coating • Basement floor • Concrete • Paint • Smooth • Small fissures • 500 - 1,000 sq ft • No, I would like the professional to supply the paint

Floor Painting or Coating
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Heather d.
Jan 2, 2018
A few weeks after Altered Surfaces did our basement floor, it started cracking and peeling. Pete said it was likely MVT (which is excluded on his guarantee). But he did come back to look at it, and said, "Oh well, it's too bad that didn't work". He did put a patch down on a couple spots and told us to wait 2 weeks to see what happens with those spots (and that repair held). I contacted him after the 2 weeks were up asking for the next steps. He did not respond. Meanwhile we were left with a mess. I called the company who manufactures the products Pete said he used. I sent them pictures of my floor. Ian of Kemiko said that it looked and sounded to him like it was improperly applied. We tried REPEATEDLY (from July-October) to contact Pete and he did not respond to any of our messages. He never did come back. Finally, I was able to get a hold of a great professional concrete specialist. He came out here and looked at it. He said he's never seen anything so bad before. The other man repaired the mess Altered Surfaces left me with. That floor has been restained, resealed and repaired. There has been NO bubbling, NO cracking, NO peeling. In short, No MVT. I cannot, and will not recommend Altered Surfaces.
Altered Surfaces's reply
On the initial visit I noticed efflorescence (moisture pushing salts through concrete) on the foundation wall, and commented how you probably had MVT (moisture vapor transmission) on the wall and could also be in the floor. You were adamant that was impossible because the sump pump has never run and is dry as a bone. I mentioned that MVT doesn't always mean water and I can't warranty MVT and is in my contract, you again were adamant there can't be any moisture, sump pump is dry. After staining and rinsing the floor the next day I noticed spots crystallization on the floor, it grew almost an inch high (I have never seen that happen in 17 yrs of staining) I brought it to the attention of your husband. While I was grouting your control joints he researched it and agreed it was probably efflorescence but said to proceed with sealing and will keep an eye on it. you contacted me a couple months later stating the polyurethane was bubbling, I believe I mentioned then it was probably MVT but would come out and take a look. When I came out I had mentioned MVT again and you showed me a book of pictures you took when the home was under construction. In that book we both saw the concrete contractor missed a section of vapor barrier under the concrete and that is where the MVT is probably originating from and since I use I high solid Polyurethane it seals the concrete and the MVT is most likely spreading as it builds pressure. There is only one reason a coating will blister/bubble after it has cured, pressure from below. The new sealer that was used by the other company is probably a less solid sealer (water based concrete sealer?) and less likely to blister. I believe in longevity and low cost. In 17 yrs of doing this type of work you are probably the 6th person to have this problem and that is why I put it into my contracts, I do not have X-ray vision and look through your concrete I can only educate my clients, it is up to them to listen
Floor Painting or Coating
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