- What is your typical process for working with a new customer?
After receiving a call from a new customer our supervisor heads to estimate the requested project (if it is difficult to provide accurate quote over the phone), we are trying to follow customers preference about time so our representative could personally explain the estimate through. Sometimes people do not pay attention on details of the project that make the task more complicated, for this reason personal meeting with company representative allows customer to understand our charges or even have a professional advice before the job.
- What education and/or training do you have that relates to your work?
Basic safety regulations of working on 10 ft and taller above the ground is major focus for educating new technicians. After technician passed the theoretical part and still ready to continue his training the supervisor of corresponding department transfers his experience to the newcomer. No one technician is allowed to deal with companys customer by himself before company makes sure he is capable to provide best service.
- What types of customers have you worked with?
We service residential and commercial customers