At Neptune Plumbing, we believe homeowners deserve more than just a quick fix—they deserve peace of mind. We pride ourselves on being the reliable neighbors you can count on for honest communication, tidy workspaces, and plumbing solutions that last. Whether it’s a midnight leak or a planned upgrade, we treat every home with the same care and precision as our own.
Overview
Current Top Pro
Hired 307 times
Background checked
2 employees
5 years in business
Business hours
SunClosedMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Stripe, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
Services offered
Heater services needed
Repair
Installation or replacement
Routine maintenance
Heater problems
Maintenance needed
No hot water
Water isn't hot enough
Hot water turns off during use
Type of water heater
Gas tank
Electric tank
Gas tankless
Electric tankless
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
146 reviews
5
95%
4
2%
3
2%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Joshua L.
Jan 19, 2026
•
Hired on Thumbtack
Moe is the best. Our waterheater died and Moe was there to help us figure out our options and get a fix in place ASAP. I'll be calling Moe in the future for any help I need.
Details: Repair • Unusual noises from inside heater • Gas tank • Closet • Condo/Apartment
Water Heater Repair or Maintenance
Allan N.
Jan 30, 2026
•
Hired on Thumbtack
Mo from Neptune was exactly who I needed toget my pipe repaired. He promptly answered my Thumbtack request and got to me at the appointed time. He did excellent work. I would not hesitate to recommend his services.
Details: Leaking or burst pipes or appliances • Bathroom • Shower or bathtub • Need professional's assessment • House
Emergency Plumbing
Anne F.
Jun 20, 2025
•
Hired on Thumbtack
We had a really great experience with Neptune. Super-easy to work with. The price was fair. And Moe was very professional and pleasant. I called for tankless waterheatermaintenance. He’s my first call if I need any other plumbing work done.
Details: Routine maintenance • No problem, just need maintenance • Gas tankless • Basement • House
Water Heater Repair or Maintenance
Anthony Q.
Jul 12, 2025
•
Hired on Thumbtack
Moe was great! Super nice guy, took the time to explain the plumbing design under my kitchen sink, professional, and resolved my problem. I will definitely use Neptune Plumbing again when the need arises! Thanks Moe!
Details: No, repair is not urgent • Only one drain has issues • Clogging • Slow draining • Condo/Apartment
Plumbing Drain Repair
Vanessa b.
Mar 11, 2026
•
Hired on Thumbtack
Contractor was very informative, timely & knowledgeable about the leak problem. Also, was informative regards to any future Repairs.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Condo or apartment
Plumbing Pipe Repair
Credentials
Background Check
Mohammed Alhadidi
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Flat rate priced per task
What is your typical process for working with a new customer?
Upon requesting for service I’d call and gather some basic information about the situation and location of project. Will then schedule as soon as possible and would always call with an Eta as soon as I’m on my way.
What education and/or training do you have that relates to your work?
10 years on field plumbing experience 4 years schooling through Illinois
