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27 photos and 2 videos
The 2nd guys were fantastic, Jose and Jose. The first guy did not clean the windows just gave me a price. This made my experience not as good as it would have been if they had cleaned the windows when they sent first person.Sep 13, 2019VerifiedPrime Time Window & Gutter Cleaning, Inc.'s reply
Thank you so much for your review, Jacqueline! Here at Prime Time we strive for 100% customer satisfaction and are glad that you were satisfied with this project. We really appreciate your business and look forward to servicing you again!
They need to communicate better on what price does not include and what is included in up charges. The man who did the windows did a great job on the window cleaning!! The person on the phone included things in price not a part of the cleaning.Jun 23, 2019VerifiedPrime Time Window & Gutter Cleaning, Inc.'s reply
Thank you so much for your feedback Tricia. We are terribly sorry for the initial miscommunication. We are glad you have brought this to our attention and we will be working hard internally to make sure this never happens again. We really appreciate your business and look forward to servicing you again!
They did not show up on time 4Hours late and then had to rush to finish. As a result some windows were not a clean as they should have been and some were not done at all.Jun 8, 2019VerifiedPrime Time Window & Gutter Cleaning, Inc.'s reply
Dear Jim, We are very sorry to hear that you had a negative experience with our company. We strive for 100% customer satisfaction and it seems that we weren't able to provide you with a 5 star experience. We would love the opportunity to make things right. Please contact us at 800-480-1360 so we can work towards a solution with you.
They did a great job cleaning the windows, which were many and tall. It was nice being able to look through clean windows. I wasn't sure how the whole process would go, but I'm completely satisfied.Sep 13, 2018VerifiedPrime Time Window & Gutter Cleaning, Inc.'s reply
At Prime Time Windows we do not just want customers, we want raving fans. We stand by our work and are proud you had a pleasant experience with us. We love hearing from our customers too! Please take $10 off any future service with us by mentioning this response!
This company is great! I definitely will have them come back next year. The quote they gave me was spot on. I took pictures of each side of my house and sent the photos to the company prior to the job. This way they knew exactly how many windows I have. The cleaners did arrive 3 hours early without letting us know but that was fine for me. They were professional and my windows are so clean. I love it!Jul 4, 2018VerifiedPrime Time Window & Gutter Cleaning, Inc.'s reply
Thank you so much for your review. At Prime Time we strive for 100% customer satisfaction. Though we did a nice job for you this time, next time we want to do even better. As a showing of our appreciation for your review, please mention this next time you book with us for $10 off any service. We really appreciate your business and look forward to servicing you again!
- What should the customer know about your pricing (e.g., discounts, fees)?Over 50,000 satisfied customers since 1996, we are the premier home window and gutter cleaning company in Chicago and the surrounding areas. Prime Time Window & Gutter Cleaning provides the best residential home and commercial property services at the most competitive price. Our goal is to make each customer a raving fan and to earn not only their business, but also that of their friends, neighbors, and relatives. If you are not satisfied with our service to your home, you simply do not have to pay!
- What is your typical process for working with a new customer?We give honest up-front pricing. Prime Time’s professionally insured window cleaning team can handle any size or type of property. We will arrive with all the necessary equipment, including drop cloths and other materials to keep your property clean while we work. Best of all, our work is completely guaranteed. Join over 40,000 customers in the Chicagoland area who depend on Prime Time Window Cleaning to care for their largest investment! Quality work and experienced cleaners have helped us service over 5,000 customers a year. We approach every home or business with the desire to do the best job possible. We strive to assure that every customer has a pleasant experience, from the time you schedule your appointment until the last window is cleaned.
- What education and/or training do you have that relates to your work?Over 1,000,000 windows cleaned! A+ Rating with the Better Business Bureau Angie's List A Rating Best of Home Advisor Award 2017 Winner Best of the Best Chicago 2016 Celebrating 21 years in Business Serviced over 50,000 Customers International Window Cleaning Association