FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing transparent, fair, and straightforward so you always know what to expect. Our service calls include a full diagnostic assessment, and we provide clear, upfront estimates before any work begins—no hidden fees or surprise charges. Pricing may vary based on the appliance type, complexity of the repair, and any required parts. We offer competitive rates, bundle discounts for multiple appliance services, and special pricing for repeat customers and seniors. We work hard to deliver quality repairs at a reasonable cost while ensuring the job is done right the first time.
- What is your typical process for working with a new customer?
When working with a new customer, I keep the process simple, transparent, and efficient. First, I gather details about the appliance issue—such as the model, symptoms, and any previous repairs—to help diagnose the problem quickly. From there, I schedule a convenient appointment and provide an upfront estimate for the service call. Once on-site, I perform a full diagnostic check, explain the issue, and review all repair options so you can make an informed decision. After your approval, I complete the repair using quality parts and proven techniques. Before leaving, I test the appliance thoroughly, ensure everything is working properly, and offer tips for maintenance to help extend its lifespan. Clear communication, honesty, and reliable service are at the core of every job I take on.
- What education and/or training do you have that relates to your work?
I have hands-on training and experience in diagnosing and repairing a wide range of home appliances. My background includes technical coursework in appliance mechanics, electrical fundamentals, and refrigeration systems, along with on-the-job training under experienced technicians. I stay updated on modern appliance technology, manufacturer updates, and best repair practices to ensure every job is handled safely and correctly. This combination of technical training and real-world experience allows me to deliver reliable repairs and maintenance for all major appliance brands.