FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Apex Clean Services, our pricing is custom, fair, and transparent. We provide flat-rate quotes based on your home's size and specific needs. We also offer discounted rates for recurring weekly or bi-weekly and monthly services.
- What is your typical process for working with a new customer?
Our Process for a Seamless First Clean Consultation & Quote: It starts with a conversation to understand your specific needs. We then provide a free, transparent, flat-rate quote with no hidden fees. Scheduling & Confirmation: We find a date and time that works for you and send a confirmation with all the details. The Apex Clean Service: Our insured and uniformed team arrives punctually with all necessary supplies. We perform the agreed-upon service efficiently and with attention to detail. Quality Check & Walk-Through: After the clean, we do a final walk-through with you to ensure everything meets your complete satisfaction. We are committed to a reliable, high-quality experience from start to finish.
- What education and/or training do you have that relates to your work?
At Apex Clean Services, our team's expertise comes from a structured training program focused on: Cleaning Techniques & Efficiency: Proven methods for thorough, time-effective cleaning across all surfaces. Product Knowledge & Safety: Expert training in using eco-friendly, commercial-grade products safely on various materials (granite, hardwood, etc.). Attention to Detail & Consistency: Systematic checklists and quality control processes to maintain high standards. Reliability & Professionalism: Emphasis on punctuality, clear communication, and respect for your home. Our practical experience cleaning throughout Chicago ensures we're prepared to deliver exceptional results you can trust.