FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer clear and competitive pricing for all our cleaning services. The final cost depends on the size of the area, type of cleaning required, and any special requests. We provide free estimates before starting any job. Discounts are available for regular clients, referrals, and bundled services. There are no hidden fees — any additional charges (such as for deep cleaning or specialized equipment) will be discussed with you in advance.
- What is your typical process for working with a new customer?
Our Typical Process for Working with a New Customer 1. Initial Contact – We begin with a conversation to understand your cleaning needs and preferences. You can reach out via phone, email, or our online form. 2. Free Estimate – Based on the details you provide, we offer a free estimate. In some cases, we may schedule an on-site visit for a more accurate quote. 3. Scheduling – Once you approve the estimate, we agree on a convenient date and time for the service. 4. Service Day – Our professional cleaning team arrives on time, fully equipped, and performs the service according to the agreed scope. 5. Feedback & Follow-Up – After the cleaning, we check in to ensure you’re satisfied and discuss any future cleaning needs or maintenance plans.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in modern cleaning techniques, hygiene standards, and the safe use of cleaning chemicals and equipment. We regularly attend workshops and training sessions to stay updated on industry best practices. Some of our staff members hold certifications in specialized cleaning areas such as deep cleaning, disinfection, and eco-friendly cleaning methods. We are committed to delivering high-quality service through continuous learning and professional development.