FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are one of the best on the market, on some occasions we offer discounts to our customers with the intention of approaching the budget they have planned.
- What is your typical process for working with a new customer?
Initial Consultation and Survey: It all starts with an initial consultation in which we meet with you to understand your specific needs and goals. During this stage, we listen carefully to your ideas, color preferences, style, and any other special requests you may have. We also carry out a survey of the area to be painted to understand the magnitude of the project. Personalized Advice: Our approach is to provide expert and personalized advice at each stage of the process. If you have questions about which colors or finishes are best suited for your spaces, our team will provide guidance and color swatches to help you make informed decisions that complement your overall vision and design. Detailed Budget: Once we understand your needs and have discussed the details of the project, we provide you with a detailed and transparent budget that includes all associated costs, with no hidden surprises. We value transparency and want you to be clear about the scope of services you will receive. Planning and Scheduling: Once you approve the budget, we work with you to establish a schedule that fits your schedule and requirements. We strive to meet agreed deadlines and ensure that the painting process runs smoothly and efficiently. Professional Execution: Our team of highly trained and experienced painters will carry out the project with precision and attention to detail. We use high-quality equipment and materials to ensure long-lasting results and a flawless finish. Continuous Communication: Throughout the process, we will maintain open and continuous communication with you. We are available to answer any questions you may have and to update you on the progress of the project. Final Inspection and Customer Satisfaction: Once we have completed the painting, we do a final inspection to make sure everything is to your satisfaction. Your satisfaction is our priority, and we will work to ensure that the end result meets your expectations. Follow-up and Subsequent Support: Our commitment does not end with the completion of the project. We are available for any additional support you may need and we make sure you are satisfied with our services even after we are done.