FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Set Price – Each piano tuning is offered at a flat rate (no hidden fees). Full Payment – The remaining balance is due in full immediately after the service is completed. Accepted Payments – We accept: Cash 💵 Credit/Debit Card 💳 Venmo 📲 Cash App 📲
- What is your typical process for working with a new customer?
Initial Contact & Scheduling You reach out to us to request a piano tuning. We’ll confirm your piano type, location, and preferred date. A deposit may be requested to secure your appointment. Appointment Confirmation We’ll provide you with your scheduled tuning date and time. You’ll receive any preparation tips (for example: making sure the piano area is clear and accessible). Service Day Our technician arrives promptly at the scheduled time. We’ll inspect the piano, explain the process, and then complete the full tuning service. Payment Once the tuning is complete, full payment is due immediately. We accept cash, card, Venmo, or Cash App. Follow-Up We’ll provide recommendations on when your piano may need its next tuning (usually every 6–12 months). You’re welcome to contact us with any follow-up questions or to book future appointments.
- What education and/or training do you have that relates to your work?
Carl brings over 20 years of professional experience as a classical pianist, educator, and musician, with an extensive background in performance and music instruction. His career includes teaching at multiple levels and performing across diverse venues. Eric trained directly under Carl, completing a year-long apprenticeship in piano tuning and performance preparation, which led to his own career as a skilled piano tuner and musician. Together, Carl and Eric have performed and worked throughout the Chicagoland area, including piano bars, private venues, residences, schools, universities, award shows and outdoor events. Their combined experience reflects both formal training and real-world performance across a wide range of settings.