- What should the customer know about your pricing (e.g., discounts, fees)?
We price each job by several factors. Tile size and square footage is a good starting point, and then we also take into consideration the grout depth, grout width, integrity of the tile and grout, general wear and tear and condition of the surfaces. Due to all of these factors we prefer to do all of our quoting on site for new customers.
- What is your typical process for working with a new customer?
We prefer to meet with each and every customer on site at their home/business to review the scope of the work. We will take measurements, inspect the areas needing service and provide a detailed quote for all services while we are in the home. Most in home visits take between 30-45 minutes to create a detailed quote for the customer and review it with them. We review each quote to ensure customers are getting exactly what they want, nothing more and nothing less.
- What education and/or training do you have that relates to your work?
As the owner of Sir Grout Chicago I was trained by the franchise at our training facility in south east florida. I also have certifications from training facilities in grout and tile cleaning, color sealing, stone polishing and restoration and most recently thin tile installation.