FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At AG Smart Garage, we offer competitive and transparent pricing with no hidden fees. Our pricing is based on the complexity of the service, parts required, and labor involved. We provide free in-home estimates to ensure you get an accurate quote tailored to your needs. Additionally, we offer seasonal promotions and special discounts for first-time customers, seniors, and military personnel. Our goal is to provide high-quality service at a fair price while ensuring your garage door operates safely and efficiently.
- What is your typical process for working with a new customer?
At AG Smart Garage, we follow a customer-first approach to ensure a smooth and hassle-free experience: Initial Contact: Once you reach out, our friendly customer service team will gather details about your garage door needs and schedule a convenient appointment. Free In-Home Estimate: Our expert technician will conduct a thorough inspection, discuss your options, and provide a clear, no-obligation estimate tailored to your specific needs. Service Execution: Upon approval, we schedule the service at your convenience. Our certified technicians will arrive on time, fully equipped to complete the job efficiently and with the highest quality standards. Final Walkthrough & Customer Satisfaction: After completing the work, we walk you through the results, ensuring everything meets your expectations and answering any questions you may have. Follow-Up & Ongoing Support: We follow up after the service to ensure your satisfaction and provide maintenance tips to keep your garage door running smoothly. Our team is always available for future support and regular tune-ups. Your satisfaction is our priority, and we strive to provide a seamless experience from start to finish.
- What education and/or training do you have that relates to your work?
At AG Smart Garage, we take professional development seriously to ensure our team delivers the highest quality service. We have an in-house Technician Academy at our shop, where our team receives hands-on training on the latest garage door technologies, repair techniques, and safety protocols. Our technicians undergo continuous education to stay up-to-date with industry best practices. Additionally, we actively participate in national garage door programs and training offered by leading manufacturers and industry associations. This allows us to stay ahead of industry trends, work with the latest products, and ensure our customers receive expert service backed by the most current knowledge and techniques. Our commitment to ongoing training and certification ensures that we provide top-notch service, whether it's a simple repair or a full garage door installation.