FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price per pane — the most transparent model in the industry. You'll get a firm, written estimate before we start, so what we quote is what you pay. No hourly guessing, no surprise charges at the door. Add-ons like interior cleaning, hard water treatment, and screen cleaning are clearly itemized upfront. You can learn exactly how our pricing works at ****************************************************
- What is your typical process for working with a new customer?
It's simple and low-pressure. First, we give you a firm per-pane estimate over the phone or by text — no site visit required for most homes, and no obligation. Once you book, a uniformed, background-checked technician arrives in your confirmed time window with all equipment. We do a quick walkthrough, complete the cleaning, and then walk the property with you before we leave. Anything that's not right gets fixed on the spot — or we come back within 48 hours, guaranteed.
- What education and/or training do you have that relates to your work?
Our technicians are trained in professional squeegee technique, water-fed pole systems for upper-story work, hard water spot treatment, and safe ladder and equipment handling. Every team member goes through hands-on training before they're on a job solo, and we're fully insured. Window cleaning looks simple — doing it without streaks, drips, or damage to frames and sills takes real skill and the right tools.