Thomas J Tropp, D.Mus. Music Services
Hired 21 times
6 years in business
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Top Pro status
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Jan - Jun
I expected to need a multiple tune because our piano has bot been tuned in some time. Thomas initially warned us of this as well, and was pleasantly surprised to learn that this was not required. The piano was tuned well -- it sounds so mich better.Feb 28, 2018Verified
Tom did a thorough and exacting job. The piano had not been tuned in a long time. There was some repair work needing done which required ordering parts and special equipment. We are rescheduling to complete the finishing work.Apr 27, 2018Verified
We had our piano tuned. Response to our request was super quick! Appointment was on time and excellent. Highly recommend!Sep 13, 2016Verified
Our piano has never sounded better after Tom gave it a little love! He was very professional, quick to respond, and offered a very fair price. He even put a report together with his recommendations for piano maintenance, which was very informative and helpful. I would highly recommend him and will be using him in the future!Jun 17, 2020Verified
Tom was very friendly and knowledgeable. I appreciated his honesty with repairs that were needed on my piano. I will definitely use him again.Jan 4, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I typically charge $120 for the initial inspection and tuning and $90 for ongoing maintenance tunings. This can vary based on the condition of the piano.
- What is your typical process for working with a new customer?My first time working with a new piano, I complete a full inspection before tuning. I will follow up this appointment with a complete report and maintenance plan.
- What education and/or training do you have that relates to your work?I have been a music educator and musicologist since completing my undergrad in 1996. I hold music degrees from Illinois Wesleyan University (BME), the University of Arizona (MM) and Northwestern University (DMA). I am largely self-taught in piano maintenance, but have completed courses from the American School of Piano Tuning and the Potter School.