FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing listed is per person provided you join an already scheduled class. We also have group pricing, which is much more affordable. Also available are Private classes, that can work around YOUR schedule. Please call if you need group pricing or a private class. If you are an individual, or you have 5 or less students, you will better served coming to our office in Champaign, IL. If you are a group of 6 or more, we can come to you. Prepayment is required for individuals. You can also register at our website.
- What is your typical process for working with a new customer?
When you call as a new customer, we find out which class will be the best fit for you time, budget and work needs. Then we schedule you and accept your payment. Once your class is over and you successfully completed all the requirements, you will receive a completion card good for two years. Our goal is to ensure that every student receives their card the same day of the class. In addition, you will also receive a notice when it's time to recertify.
- What education and/or training do you have that relates to your work?
As an American Heart Association BLS instructor, I have a minimum amount of classes to complete per certification period. I have to be monitored by a superior, once every two years. I keep my Emergency Medical Technician license up to date which requires 120 hours of continuing education every 4 years. I follow the trades, the journals, attend numerous conventions and conferences; all related to the field of cardiac resuscitation and emergency medicine.