Vitesse Moving & Transfer, Inc.
About this pro
They ran a little late at the start, but did a good job.Jun 18, 2017
The guys were professional and handled my possessions carefully. The price was right and it took only 5 hours for chicago to the burbs with 2 drop off locations. I would definitely recommend Vitesse.Mar 27, 2017Verified
Melissa was great! Made the booking process really easy and was super helpful with my million and one questions. Moving crew arrived a little later than scheduled, but once they got going, they were very fast and friendly. Would definitely use again. Thanks guys!Mar 1, 2017Verified
The representatives on phone are horrible. They asked for a deposit of 50$ before the move which is supposed to be reverted into my bank account after the move. But they never did that. I had to call them number of times and they are so arrogant that one lady, Melissa hung up the phone while am still talking. Not at all apologetic for their mistake. The actual movers did the work fine although they broke the glass in the apartment while moving the stuff.Feb 4, 2017VerifiedAnna P.'s reply
This review is very upsetting. During this phone call we lost connection. I called this customer back to explain that we had been cut off and to make sure she had received her email advising her of her 50.00 credit! She acknowledged she had called one time before and left a message regarding her credit . All within 7 days. We appreciate the majority of our clients who have received daily professional customer service!
The entire experience was great. Customer service was super friendly, easy to deal with and extremely helpful; the guys that moved my stuff were very professional, efficient and respectful.Dec 27, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We charge for our our services by the hour (for example we charge $60/hr for 2 men crew with a 16' box truck) and there is travel fee added to cover our gas expenses from our facility to your current location and from your final destination address back to our facility. In most cases travel fee equal one hour of the movers labor time if the driving distance is from 30 to 60 miles. If you need us to provide packing materials, an extra fee will be applied to cover the cost of packing supplies.
- What types of customers have you worked with?We mostly specialize in small scale moves from a studio to a 2 bedroom apartment. We will provide a full range of moving services: packing, furniture dis-assembly and reassembly, loading and unloading. Vitesse Moving can also send a moving crew with equipment to load or unload your rental truck if you are going to drive yourself in or out of town. We also provide in home rearranging and internal moving services if needed.
- Describe a recent project you are fond of. How long did it take?We are proud that we were selected by the Bulls all-star guard Jimmy Butler to move him to his new home in summer 2015.