FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the specifics of your cleaning needs. We provide detailed quotes with no hidden fees. Discounts may be available for regular service agreements or referrals. Always ask for a clear breakdown of costs and what’s included in the service to avoid surprises.
- What is your typical process for working with a new customer?
1. Initial Consultation: We start with a consultation to understand your specific cleaning needs and preferences. This can be done via phone, email, or an in-person visit. 2. Customized Quote: Based on the consultation, we provide a detailed and transparent quote outlining the services included and any associated costs. 3. Scheduling: Once you approve the quote, we schedule a convenient time for the cleaning. We ensure to accommodate your preferred dates and times. 4. Cleaning Service: Our team arrives at the scheduled time and performs the agreed-upon cleaning tasks with attention to detail and professionalism. 5. Post-Service Follow-Up: After the service, we check in to ensure you are satisfied with the results and address any feedback or concerns you may have. 6. Ongoing Communication: We maintain open lines of communication for any future needs or adjustments to your cleaning plan, ensuring continuous satisfaction. This process ensures that we meet your expectations and provide a high-quality, personalized cleaning experience.
- What education and/or training do you have that relates to your work?
At Top Cleaning, our team is trained in various cleaning techniques, safety procedures, and the effective use of cleaning products and equipment. This training helps us deliver high-quality and efficient cleaning services while maintaining safety and professionalism.