- What should the customer know about your pricing (e.g., discounts, fees)?
Because each project can have subtle differences, we complete free on-site estimates for all jobs and establish prices, in most cases, that we review with you at that appointment. We do offer discounts on our website.
- What is your typical process for working with a new customer?
Our contact center calls or can email to get your pertinent information into our system. We then schedule a free estimate. At the estimate we review the needs for your project(s) and develop a proposal which, if appropriate, may have options for different service levels or uncertainties that may exist (e.g. extent of water damage behind tiles). Your proposal is emailed to you. You can decide to schedule work when the estimate is completed or you can contact us to schedule once a decision has been made.
- What education and/or training do you have that relates to your work?
The Grout Medic has been operating since 1996. Our technicians typically have significant experience in construction and tile instillation. We also have a formal training program for all new technicians that come on board. This all is supplemented by being a member of the National Tile Contractors Associaion (NTCA) and training provided by The Grout Medic franchisor.