Introduction: The Grout Medic has been servicing the Chicagoland area since 1996.
Our steam vapor cleaning process achieves exceptional results without dangerous chemicals or chemical residue while being completely safe for the environment. We take great pride in our work and the delivery of outstanding service. Of course saying that is easy. How do we back that up?
• We are a member of the National Tile Contractors Association which gives us access to information on the latest products and techniques in the industry.
• We have received the Angie’s List Super Service Award each of the last eight years (2019-2012) which covers the years when we’ve been active on that site full time.
Each year Angie's List awards this honor to companies that have given outstanding service according to their members for the previous year. The most recent award given is for 2019. In 2019, the criteria for the award included receiving a minimum number of reviews from our members, maintaining an A average on both the reviews for 2019 as well as on their overall reviews and not being in poor standing with the Better Business Bureau. Less than 5% of the companies on Angie's List received the award in 2019 and many of our competitors did not receive this honor.
• We have been recognized as a “Top Rated” and “Elite” provider by Home Advisor, the nation’s largest online home improvement marketplace. These ratings are based on feedback from customers who have found us through the Home Advisor site. Again, many of our competitors have not received this honor.
• We have been Accredited and have an A+ rating with The Better Business Bureau. To be Accredited, we submit to a vetting process to determine that we meet the BBB accreditation standards and we commit to make a good-faith effort to resolve any customer complaints. While our competitors may have a favorable rating, they are not accredited and have not been subject to the same vetting process nor have they made the same commitment to address any complaints should they arise.
How do we achieve this? It is our people. Each of our technicians takes an ownership interest in their projects. We go out of our way to exceed your expectations every time.
The work we do in people's homes is something they will see each day. It's a great feeling to leave a project and know that the positive feeling you brought to the homeowner will carry on each time they pause to look at the area, be it bathroom, kitchen floor or marble countertop.