FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is fair and transparent. I provide an upfront diagnosis and explain the cost before any repair is done—no surprise fees. Discounts may be available for repeat customers or multiple appliances serviced during the same visit.
- What is your typical process for working with a new customer?
When a new customer contacts me, I start by asking a few questions about the appliance and the issue to better understand the problem. I then schedule a convenient appointment time. When I arrive, I diagnose the issue and explain what’s needed to fix it, along with the cost, before any work begins. Once approved, I complete the repair—often on the first visit since I carry many common parts. After the repair, I test the appliance to ensure it’s working properly and clean up the work area before leaving.
- What education and/or training do you have that relates to your work?
I have over 4 years of hands-on experience repairing a wide range of household appliances. My training comes from real-world, on-the-job experience, ongoing learning, and staying up to date with common appliance issues and repair techniques across all major brands.