FAQs
- What is your typical process for working with a new customer?
I work with all my customers to understand their issues by asking them open-ended questions to get as much information as possible to diagnose and resolve the issue quicker. I always sympathize with their frustration and remain calm and patient throughout the whole IT support task.
- What education and/or training do you have that relates to your work?
During my earlier years I worked at Best Buy as a sales rep, customer service associate, and computer repair tech. This has given me the experience required to talk with customers to understand their needs and being able to problem solve issues. I have also worked for fortune 500 companies supporting their IT needs at a larger scale.
- How did you get started doing this type of work?
I got introduced to this line of business through my older brother who also took an interest to computers at a younger age. I started building my own computers which taught me how they worked and gained more knowledge as the years went by.