FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We set a fixed price based on your needs to ensure that you know exactly what to expect.
- What is your typical process for working with a new customer?
We begin by getting to know our client: their desired outcomes, where they are in the planning process, their past experiences, their expectations. We then decide if we are the right choice for succeeding in providing the services desired. The Oertel Agency is a boutique operation so we are selective with our clients as they will receive our full attention throughout the planning process.
- What education and/or training do you have that relates to your work?
Founder, Courtney Oertel, brings undergraduate degrees in Arts Administration and Non-profit Development with her Graduate work in International Relations focusing on Sustainable Development. Courtney has been designing and coordinating events since 2001 nationally and internationally. She carries a professional background in organizational and non-profit development, corporate events, wedding management and catering with a focus on sustainable event management and organizational reputation management. Our private event staff selection process ensures our staff have extensive experience in their area of service. We expect the highest standards of etiquette, customer relations, personal care and presentation. Our staff most often have professional lives outside of their hospitality role such as teachers, artists, journalists and entrepreneurs.