My experience with Kindnet was very positive, and I would use James Longfield again if I have Apple/Mac problems.
I contacted James because I had not been able to get email via my mac.com address for two whole months. I had tried calling Apple, no luck, they guided me into a circle I could not get out of. And this was true for my iMac, my macbook, and my iPhone. The signals told me that my password did not work. Then when I went through the effort Apple wanted me to make to change my password, I got stuck in that endless loop yet again and could not get out of it. In my solo efforts with Apple by phone, I could not accomplish the fix.
I was at the end of my rope and contacted Thumbtack. You matched me with James. James is very clear-headed, practical, intelligent, well-spoken, and skillful at identifying problems. He is also pleasant to deal with. He made me feel confident. He led me through a Q&A diagnostic process and identified what the problem was. He followed that by phone to Apple, and Apple told him to take the darn road that went in the endless circle. James could see that right away, and articulate it to the Apple person. He also followed the trail of cues until he got to an Apple person who had a broader perspective on the situation. James explained the situation simply and clearly to this Apple guy, who knew how to get us out of the loop, a secret Apple is apparently keeping from most of us. Here I am on email again, and my 3 devices are connected to the iCloud again! I feel like a new person!
What I appreciate most about James is his clarity, thoroughness, and followthrough. It is also mighty significant that he was able to help me feel that we could get through this. And we did. I appreciated his often working with me at the computer, so I had some grasp of what was going on. He is a good teacher.
James did some upfront work by phone, and then came to my house. Later he did some followup work by phone as well. We used that arrangement where he could see and move his cursor on my computer screen. We also did that with Apple.
I think James may have spent a total of 2.5 hours on this, including phone calls.
The only thing that I can imagine could have been better would have been for Apple to provide real gurus routinely ton first call to a cadre of highly skilled outside people like James, so we would not have to waste time going through their lower level, and in this case inadequate, "help" people.
James was always on time, whether in arriving at my door, or in keeping telephone appointments. I felt comfortable with him in my home, and trusted him to do the work.