FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At RL Shine Home Inc, we believe in transparent and fair pricing tailored to your needs. Our rates are affordable and based on the size of your home or office and the type of cleaning service you choose. Flexible packages: Weekly, biweekly, and one-time deep cleaning options available to fit your budget. Discounts: Enjoy a 10% discount when you sign up for regular weekly or biweekly services. No hidden fees: The price we quote is the price you pay—no surprise charges. Custom requests: Additional services or special requests may affect the price, but we’ll always discuss and agree on this upfront. Feel free to reach out for a free, no-obligation quote!
- What is your typical process for working with a new customer?
Our Process for New Customers at RL Shine Home Inc: Initial Contact: Reach out via phone, email, or our website to tell us about your cleaning needs and schedule. Free Consultation & Quote: We’ll discuss your home or office size, preferred cleaning frequency, and any special requests. Then, we provide a customized, transparent quote with no hidden fees. Scheduling: Once you’re happy with the quote, we’ll book your first cleaning appointment at a time that works best for you. The Cleaning Day: Lisa and/or our trusted team arrives on time, fully prepared, and with natural, safe cleaning products if requested. We treat your space like our own, focusing on detail and care. Follow-Up: After the cleaning, we check in to ensure you’re satisfied and discuss any adjustments for future visits. We aim to make the process smooth, friendly, and stress-free so you can enjoy a sparkling clean home with peace of mind!
- What education and/or training do you have that relates to your work?
Education & Training at RL Shine Home Inc: With over 10 years of hands-on experience in residential and commercial cleaning, I’ve developed expert skills in efficient, thorough, and safe cleaning techniques. Beyond practical experience, I’ve completed specialized training in: Proper use of eco-friendly and natural cleaning products to ensure a safe environment for families and pets Advanced stain removal and surface care to protect and prolong the life of your furniture and flooring Time management and organization to maximize efficiency without sacrificing quality Health and safety standards, including proper sanitation protocols for homes and offices I stay updated on the latest cleaning innovations and best practices to deliver top-quality service every time.