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Hired 28 times
10 years in business
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The two girls that showed up were very professional, punctual and went right to work. Luciana was quick, thorough, professional and did top quality work. I really really liked her. The girl that was with her did a good job, but did not move at the pace Lucians did. She did not do as much as Luciana did but still she was sweet.Jan 31, 2019Verified
I hired them to deep clean an empty house to get ready to sell. The baseboards and floor in one bathroom looked like they had never been touched. Did not clean kitchen sink, inside of microwave, cabinet doors. Then the final charge was more than original estimate. Would not recommend.Nov 12, 2018VerifiedGolden Rule Cleaning and More Inc.'s reply
Pamela, thank you very much for the feedback. Our office did try to reach out to you today as you had not communicated this to use till this review. We are committed to the satisfaction of our clients and you did not get our typical client experience. We would appreciate the opportunity to make this right please call our office. Thank you and our customers satisfaction is always our top priority! 217-819-1607
One girl was really good. The new girl was in training and not so good. They only had 2 1/2 hours and for that time period, a lot was done. I did have to revacuum the floor in the basement that the girl in training was supposed to clean. She also broke a candle & didn’t report it. I found it in several pieces. It’s hard to find good help these days. All in all it was still a good job. I would hire them again if there was a different girl helping.May 8, 2018Verified
All the women from GRC were wonderful. I got a bit lost on my way home from out of town which was going to put me late for our appt. I called GRC and they were very understanding. They were able to move up another client which was what she preferred anyway and once done there came over and did a great job. Everything worked out great and they turned my stressful day around completely. I definitely recommend this crew. I've gotten cleaning done by other services before and GRC does a much higher quality job and for a fair price which can be hard to find in this area.Apr 24, 2018Verified
I asked them to clean the bathrooms and kitchen. The bathrooms were cleaned well but I think I needed to be more specific about the kitchen. I wanted the cupboards wiped out because we were moving in, but this didn't get done. It also took twice as long as estimated.Aug 25, 2016VerifiedGolden Rule Cleaning and More Inc.'s reply
I talked with Judith. This was left for another company. We dod her garage floor and she said she would give us four stars. Thumbtack won't remove after placed.
- What should the customer know about your pricing (e.g., discounts, fees)?We have a standard pricing system that depends on what is needed for each home.
- What is your typical process for working with a new customer?A new customer may call into the office and set up an estimate. An estimator will go to the clients home and see how we are able to help with any cleaning needs. We will customize a plan for that customer. Some customers only want basic cleaning, some want organization, pet walking, laundry, ect. with their cleaning. We are able to do all of this for our customers.
- What education and/or training do you have that relates to your work?We use the core training system. Our training for a new hire last two full weeks. Two full days are in our office with safety programs, and basic cleaning techniques. The new hire for two weeks will shadow a team lead. Each day they have daily meetings on what is going well and how we are able to implement those techniques in the other area of cleaning. Once training is over we have a QA program. Ever three months surveys are sent to our clients. Each client is called to see if we can do a home visit. Evaluations are done on all the cleaning staff every three months to set new goals in their careers. Its really great to see your staff grow and flourish.