FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is always per job as every space is unique so we try not to price jobs over the phone or through email without seeing the space so that we can provide the most accurate quote with no surprises. We typically offer discounts for work from December Through February as it is our traditional slow season and we want to keep our great employees working.
- What is your typical process for working with a new customer?
Process as listed below: 1. Schedule a time for an estimator to meet you at the space - allow 30-60 minutes 2. We will send you a detailed estimate with notes and pricing for the project 3. We will follow up with you to get your decision on whom you hire 4. If you hire us, we will then turn the job over to scheduling and our scheduler will reach out to you to lock in dates upon receiving the 30% deposit. 5. The job will be confirmed by the crew a day before work is to start. 6. We will show up when we say we will at the time we say we will 7. The crew will stay on the job until it is complete barring any changes in scope from the customer 8. A completion walk-through will be requested with the owner to ensure job satisfaction and we will then collect final payment at that time as well 9. Should any questions or concerns come up after job completion, customers can always call the office.
- What education and/or training do you have that relates to your work?
We have 30 years of industry experience as a business and all of our employees, whether field or office, have extensive and ongoing training in our field.