Whitinger Works

Thank you, Pam, for your feedback. We appreciate your kind words about our punctuality and acknowledging Avery's personality. Regarding the spots you mentioned, our priority from the very first call was your safety due to your breathing condition. As your review confirms, we had an extensive discussion about this, and you personally verified that our specially adapted, very low-strength solution 'didn't bother you' during cleaning. You even gave a 'thumbs up' at the time. We also made sure to be fully transparent: we took photos to show you the results inside your home, specifically pointing out areas that would not clean perfectly due to these agreed-upon low chemical strength. Crucially, after seeing these, you explicitly stated the house 'looked great.' Our professional assessment, consistently corroborated by other industry experts, identified these spots as pre-existing oxidation on older siding, which becomes visible once surface grime is removed. While you desire a stronger solution, this was mutually determined not to be an option due to the safety parameters we established for your health. Despite your initial satisfaction and our thoroughness within these parameters, we offered a partial refund to amicably resolve your concern, which you verbally accepted. However, your subsequent immediate escalation unfortunately prevented the completion of that agreed-upon resolution. We stand firmly by the integrity of our service, our transparent communication, and our unwavering commitment to client safety above all else. We wish you well.