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About
The IT Guy is a Father/Son I.T. and structured wiring company located in Northwest Indiana. With a combined 30 years of experience we are more than capable of helping you with a wide variery of computer or low voltage needs!
Services include, but are not limited to
*Computer and Printer repair and setup
*Network Troubleshooting (Slow Wifi, intermittent connection)
*Secuirty Camera installation and maintence
* POS installation and support for Restaurants, Clubs and Bars.
We hope to serve you soon!
Austin & Paul Walters
The IT Guy
Overview
Hired 36 times
Background checked
2 employees
29 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, and Zelle.
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Very good 4.5
29 reviews
5
79%
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7%
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4%
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3%
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7%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Rachel K.
Oct 16, 2013
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Hired on Thumbtack
Not only did Paul fix my PC quickly but explained - in language I could - the problems and offered cost-effective solutions. A+++ from start to finish!!! Thank you!!!!
PC Computer Repair
Michelle B.
May 2, 2014
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Hired on Thumbtack
Paul Walters was a very knowledgeable and experienced technician. The first few fixes he tried didn't work, but he kept at it until he got it working - still in under an hour. He was also able to explain everything using non-techy language. Would definitely recommend him and will definitely call him back if I have another computer problem.
Computer Repair
Pat F.
Jun 11, 2018
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Hired on Thumbtack
Paul and his team at The I.T. Guy couldn't have been more helpful. They came out quickly, gave us a fair assessment of our needs, and put together a pricing structure that made sense. When we ran into some issues post-installation, they stayed late to fix them and came back out to make sure everything was up to our expectation. Will be working with them moving forward, and would recommend them to anyone in need of fair, and reasonably priced IT services.
Details: Commercial (Office) • Recurring • Phone or internet (no in-person meeting) • The support technician travels to me
Technology Support Service
Roger Z.
Mar 10, 2013
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Hired on Thumbtack
I had a major problem with my computers being on a home network. I called Paul and he came to my home at the time he said he would. he repaired my network on my pc's and they are working perfect i recomend Paul to everyone who needs an expert to do an experts job. thanks Paul
Cindy B.
Jan 9, 2017
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Hired on Thumbtack
Paul came out to fix the issue I was having with Windows Update stuck in a never ending loop on my laptop. It took a bit of time to finally get it worked out, but Paul kept at it and my pc is now updating as it is supposed to. I highly recommend him. He is very knowledgeable, and charged me a very reasonable price for the work. He explained everything he was doing and made a recommendation for a program to do backups of my documents. He also is a very interesting guy to listen to. As I said, very knowledgeable and I learned from him. We exchanged quite a few emails before I hired him, and was impressed with prompt answers to my questions and suggestions before I even committed to use him. Will definitely call him the next time I have a problem that requires an IT GUY!
Computer Repair
Credentials
Background Check
Paul Walters
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We hate hidden fees so you won't find any of those here. Most jobs are completed on an hourly basis, but we are flexible in doing flat rates if the project calls for it.
What is your typical process for working with a new customer?
Small jobs are usually complete in one site visit given that no additional parts or materials need to be ordered. Before our site visit, we will be in communication with you to better understand your needs and what we may be able to do leading up to it to ensure that the site visit is efficeint and productive.
For larger projects, such as camera system installs or large Wi-FI networks, we offer a 100% free walk-thru in order to give you an accurate quote.
What education and/or training do you have that relates to your work?
Both Paul and Austin are Comptia A+ and Network+ certified. That means that we both have a firm understanding of how computers and networks function and how to optomize them for the best possible performance.
