FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We hate hidden fees so you won't find any of those here. Most jobs are completed on an hourly basis, but we are flexible in doing flat rates if the project calls for it.
- What is your typical process for working with a new customer?
Small jobs are usually complete in one site visit given that no additional parts or materials need to be ordered. Before our site visit, we will be in communication with you to better understand your needs and what we may be able to do leading up to it to ensure that the site visit is efficeint and productive. For larger projects, such as camera system installs or large Wi-FI networks, we offer a 100% free walk-thru in order to give you an accurate quote.
- What education and/or training do you have that relates to your work?
Both Paul and Austin are Comptia A+ and Network+ certified. That means that we both have a firm understanding of how computers and networks function and how to optomize them for the best possible performance.