FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the project, so I always provide a clear quote up front with no surprises. The main factors are the item, the design size and complexity, the stitch count, and how many pieces you need. If your project includes a logo, there's a one-time digitizing fee to convert the artwork into an embroidery file. For a standard logo like a left chest or a cap, that's a flat $40, and it's a one-time cost, so any reorders down the road don't pay it again. Larger or more detailed designs, such as a full back, are quoted based on the actual artwork. For larger orders and repeat customers I'm glad to work out a discount, and remote orders generally cost no more than shipping the finished items back to you. Just reach out with what you have in mind and I'll get you an honest quote.
- What is your typical process for working with a new customer?
It starts with a quick conversation about what you need, whether that's embroidered apparel, hats, a logo, monograms, or a custom gift. I'll ask about the item, the design or text, quantity, colors, and your timeline, and whether you're supplying the goods or would like me to source them. From there I'll send you a clear quote. Once we're set, any logo artwork is digitized for embroidery, and I send you a digital proof to approve before anything is stitched, so you know exactly what you're getting. After you approve, I complete the work and get it to you, either locally here in Indianapolis or shipped to your door. I keep communication easy and straightforward the whole way through, and I'm happy to answer questions at any point.
- How did you get started doing this type of work?
Making things has been part of my life since childhood. My grandmother always sewed, and my mother worked in a garment factory, so I grew up around fabric and learned the craft early. That carried into high school and college, where I got into costume construction, and it never really stopped. I'm a maker at heart. Beyond embroidery and sewing, I dabble in design and CAD, 3D printing, and woodworking. I just enjoy building things and seeing an idea turn into something real. I also come from a music education background, and by day I work from home as a database administrator and programmer, which keeps me detail-oriented and organized on every order. Its Not Nought grew out of all of that: a lifelong love of craft, an eye for design, and the satisfaction of making something one of a kind for someone else.