7. Blue River Masonry and Handyman Services
- 33 years in business
- 52 hires on Thumbtack
- Serves Indianapolis, IN
"He repaired my 2-storey chimney with stucco, by installing a wire mesh around the existing (bad) brick and applying stucco around the entire chimney. James promised to have a smooth finish, nice looking, non-leaking chimney when all was done. At time of this writing, my chimney's finish is not smooth, and it looks OK. Whether or not it leaks we will see, but it appears to be well sealed.
A few details:
1. The project was started more or less on time, but the project took 3-4 weeks longer - and - quality was below what he'd promised.
2. In general, James was responsive via text, pleasant to work with, and my expectations of the quality of his work were high based on our communication. However, he seemed to promise dates/quality that ultimately were not delivered. Perhaps he could scale down on the promised delivery so as to manage customer expectations as well as provide a realistic picture of the finished product.
3. I was not satisfied with the quality of the 'finished' product and communicated this to James. Post-payment, James honored one of his promises to come back out to try to 'fix' any issues outstanding. At time of this writing, there is still one outstanding 'offer' from James to come back and finish smoothing out the surface, but I have not heard from him in weeks. This makes it difficult to trust that the company will stand by the 7-year labor warranty that is in the contract."