FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t charge a fee for our estimates and we don’t invoice the client until completion of the job!
- What is your typical process for working with a new customer?
Customers normally call me, text me or submit an estimate request at ***************. I usually respond between 2 minutes and 24 hours later to set up a time for a free estimate. I either meet with clients at their house or visit the property on my own with their approval. If they aren’t on site I call with my recommendation, and either way I email an estimate within 24 hours. Upon receiving the estimate clients have 30 days to click ‘accept’ and then we schedule the work!
- What education and/or training do you have that relates to your work?
I carry ISA arborist certification (and require all employees work toward it)! I also carry prescription pruning certification and tree risk assessment certification.