My husband and I were desperately in need of an electrician because our electrical outlet, which our alarm and fios box connected to, stopped working after a storm. My husband and I's biggest concern was that the alarm was going to stop working after the backup battery died. We contacted different electricians and Nate was the only one who was flexible and willing to work with us after the standard work hours. He sent out an electrician who arrived promptly and was friendly and informative. We thought the problem was fixed; however, later that night we discovered that our alarm and fios was not being powered by the outlet. I reached out to Nate and he immediately responded and was ready to rectify the situation. He offered to come back out or send his electrician at whatever time was convenient to us the next day. The electrician came back the next day, arriving timely, and was able to fix the problem. We were so thankful to work with someone with excellent customer service and we will be using him again for our electrical needs. Thanks again!